Xbox 360
®
issues
For any issues with your Xbox 360 console or hardware, Xbox LIVE, or Xbox
360 games, contact Microsoft Xbox 360 Support at 1.800.4MY.Xbox or visit
Xbox360.com/support.
Following are examples of issues that should be addressed by Microsoft
Xbox 360 Support:
Hardware
• Three of the lights on the Ring of Light on the front of your Xbox 360
console flash red
• Your Xbox 360 console displays the error message E74
• Your Xbox 360 stops responding or freezes
• You are unable to see an image on your TV or monitor while attempting to use
your Xbox 360 console
• The disc drive on your Xbox 360 console does not open when you try to eject
a disc
Xbox LIVE
• You’re having trouble connecting
• After you sign into Xbox LIVE, Marketplace and other LIVE-enabled channels
do not appear and you receive one of the following error codes: 80072741,
80072ee2, or 800700b
• Netflix does not respond when launching it from your Xbox 360 console
• Items purchased on the Xbox LIVE Marketplace do not begin downloading
automatically on the Xbox 360 console
• You need to recover your Xbox LIVE–enabled profile to your Xbox 360 console
Games and media
• You receive the error message “This disc is unreadable” while attempting to
load a disc in your Xbox 360 console
• You receive the error message “No Content Available” or “This account is
not permitted to download content with this rating” when you attempt to
purchase or download Xbox LIVE Community Games
• You are unable to play a video that you downloaded from the Xbox LIVE
Marketplace
• You receive an error message stating the file has become corrupted while
attempting to use downloadable game content
Chat
• How to enable and disable chat
• Private chat, etc.
Xbox LIVE
• Upgrading to Gold account
• Connection troubleshooting
• Account/profile management
Uninstalling AT&T U-verse software
There are two instances that call for AT&T U-verse software to be uninstalled
from the Xbox 360®. The first is when you are directed by AT&T U-verse Technical
Support. If the software has become corrupted, the best solution is to remove the
existing software through the uninstall process and reinstall it on the Xbox 360.
To reinstall, you will need the original CD provided at the time of installation.
You should attempt this only when directed by AT&T U-verse Technical Support.
The second instance is when you disconnect the AT&T U-verse TV for Xbox 360
service and desire to recover the hard drive space.
Note: You are not required to uninstall the AT&T U-verse software and hardware
when you elect to disconnect AT&T U-verse from the Xbox. Once the AT&T U-verse
TV service is disabled at AT&T, no other action is required unless you want to
remove the AT&T U-verse client software to clear the hard drive of software you
are no longer using.
To uninstall:
15
16
1
2 3
Enter My Xbox on the Xbox 360 and select the System Settings tile.
At this point, allow the Xbox 360 to go through the uninstall steps. The system
will tell you when the uninstall is complete.
Within the System Settings
menu, select AT&T U-verse.
Select Uninstall.
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