Troubleshooting AT&T U-verse TV for Xbox 360
®
Picture or video problems
I can’t watch TV/My AT&T U-verse TV for Xbox 360
isn’t working.
Check your picture after completing each of these steps:
• If your screen is black, check that your TV and Xbox 360 are turned on.
• If there is a problem with your TV or Xbox 360 powering on, check that both
your TV and receiver are plugged into the wall.
• Did you choose the AT&T U-verse tile to watch TV?
• Check for a secure connection of the video cables between your TV and
Xbox 360.
Note: Chronic problems with loose cables may indicate that you need new cables.
If this is the case, upgrading your cables can improve picture quality. You can
purchase different types of connecting cables at local electronics stores.
• Check your video input selection on your TV’s remote control. Your TV’s
remote control will have separate buttons for each type of video input
option (HDMI, etc.) or one button (often labeled Input) that cycles through
all choices.
Some common names of the video input buttons on the TV remote are:
Video Source Video Input TV/VID
Your input must match the type of cables and the input port you’re using.
For example, if you’re using HDMI cables, your input selector must be set to
HDMI. Newer TVs can have multiple video inputs for the same type of cable
(HDMI 1 and HDMI 2, for example).
• Restart the AT&T U-verse client application on the Xbox 360 by exiting the
AT&T U-verse tile and then re-entering it.
• Power cycle the Xbox 360 by turning off your Xbox 360, waiting two minutes,
and turning it back on.
• Reset the AT&T U-verse Residential Gateway. Unplug the Residential
Gateway from the power outlet in the wall. Wait two minutes, and then plug
it back in. Warning: If TV recordings are in progress, they will be interrupted.
How do I fix picture problems like a blue screen, picture
freezes, color variations, etc.?
Follow the steps on p. 11, checking your picture after completing each step.
Additional solutions to try when you are experiencing picture problems include:
• If your TV’s colors don’t appear as expected, check the settings on your TV
(i.e., adjust the brightness, etc.).
• Other wireless devices such as cordless phones or baby monitors may interfere
with your picture. Try unplugging the device, and then check your TV picture. If
needed, call AT&T at 1.800.288.2020 for further assistance with changing the
wireless channel in your Residential Gateway to correct this problem.
HD and other picture problems (including aspect ratio)
What can I do to fix a problem with no picture or a
poor-quality picture?
If your HD picture “jumps” on slow horizontal pans, you may be experiencing HD
stutter. If the problem is the same on all the TVs in your home, then the stutter
is part of the broadcast you are viewing, not the AT&T U-verse service itself,
and cannot be corrected. If you experience the problem on only one TV, try the
troubleshooting tips below.
How can I enhance my High-Definition viewing experience?
Check your High-Definition quality after completing each of these steps:
• Confirm you’re tuned to an HD channel. Check the Guide using your Microsoft
remote. HD channels will be listed in the 1000–2000 range.
Note: Not all programs shown on an HD channel were filmed in High Definition
and may not reflect HD quality.
• Use HDMI (High-Definition Multimedia Interface) cables to connect your HDTV
and your receiver. HDMI cables have flat, rectangular metal connectors at
each end.
• Check the aspect ratio. Be sure your Xbox 360® console is configured for HD
output to your TV.
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