Microsoft 63XPL/PS Manual de usuario descargar pdf (Pagina 11)

2005/12

After-Sale Services

Q1: What is covered by the printer warranty?

1. In order to ensure warranty service for your printer, you have to request that the vendor fills in the printer

model, serial number and purchase date on the warranty card and then provides a stamp on the card (seal/stamp

of purchase). Please preserve this warranty card or related proofs of purchase (i.e. invoice or receipt). If the

warranty card has not been filled in completely or is modified, HiTi will charge you for printer repairs.

2. The warranty period is one year from the date of purchase (Limited warranty in HiTi Taiwan, HiTi China,

HiTi United Kingdom and HiTi America, expendable is excluded.). Please keep the warranty card for proof of

purchase when the printer needs to be repaired or serviced. If you cannot provide the warranty card, the

warranty period will expire 14 months past the printer’s manufactured date (the manufacturing date is located

on the printer).

3. HiTi doesn’t offer global warranty.

4. HiTi will charge for repair services in case the following happens during the warranty period:

a. The product is repaired and disassembled by unauthorized persons.

b. The Printer is damaged by abnormal usage.

c. The Printer is damaged by an (external) accident.

d. The Printer is damaged due to improper troubleshooting without consulting the manual, HiTi, or the

Online FAQ.

e. The printer’s back-label or warranty seals are modified, damaged or missing.

f. The S/N of the printer is not clear or modified.

g. Any damage caused during the delivery/logistics by the customer.

h. Damages caused by ’Act of God’, natural or unnatural disasters (i.e. lightning, fire, flood, etc.)

i. Any other factors that are not related to a defect on the printer.

j. Use of ribbon or paper not manufactured by HiTi.

k. Using already used consumables.

5. The warranty does not include any of the bundled accessories or consumables.

Q2: Where can I receive help with the printer or software?

1. Your printer software CD includes an Electronic Manual on it. You can get instant help from its FAQ. The

manual is a PDF file, so you will need Adobe Acrobat Reader to view it. (Adobe Acrobat Reader v 5.0 is

included on the printer software CD-ROM or you can download it from

http://www.adobe.com/products/acrobat/readstep2.html )

2. You can contact the dealer from whom you purchased the printer.

Q3: Where can I buy consumables (ribbon, paper or sticker sheets)

1. You can purchase ribbon, paper and sticker sheets from HiTi’s dealers or the HiTi’s website.

2. Visit the HiTi website for purchasing information (dealer locations, sites, etc.):

http://www.hitishop.com.tw (HiTi Taiwan)

http://www.hitishop.com.cn (HiTi China)

http://www.hitishop.com (HiTi United States)

http://www.hi-ti.com/uk/ (HiTi United Kingdom)

http://www.hi-ti.nl/english (HiTi Europe)

http://www.hi-ti.ru/ (HiTi Russia)

http://www.hi-ti.com/english (HiTi Worldwide)

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Microsoft 63XPL/PS Manual de usuario Pagina 11

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