Microsoft 63C-00345 Ficha de datos descargar pdf

2009

Product brief

Microsoft® Corporation

Published: October 2008

Abstract

Built on the foundation of Customer Care Framework (CCF) 2008, CCF 2009 introduces several

enhancements to quickly compose UI components and services spanning multiple interaction channels.

CCF particularly fits to the following scenarios:

 Delivery of composite applications such as the teller desktop in banking or Customer Service

Representatives (CSR) desktop in contact centers. This scenario is also appropriate to extend

legacy applications by adding new features or to adapt existing processes into a new technology.

 Multi-channel infrastructures to support:

o Cross-Channel business processes

o Unified access to customer information spread across different systems

 Development of new multi-channel front-end obeying an IT strategy heading towards a Service

Oriented Architecture (SOA).

1 2 3 4 5 6 ... 13 14

Indice de contenidos

Pagina 1 - Abstract

2009 Product brief Microsoft® Corporation Published: October 2008 Abstract Built on the foundation of Customer Care Framework

Pagina 2

Copyright © 2008 Microsoft Corporation 10 2.4 CCF Developer tools CCF provides a set of tools to facilitate rapid development of customer care sol

Pagina 3 - Table of Contents

Copyright © 2008 Microsoft Corporation 11 applications Web DDA Provides generic access automations to web applications X improved Java DDA Provide

Pagina 4 - 2 CCF 2009 architecture

Copyright © 2008 Microsoft Corporation 12 for MCE development HAT Software Factory Visual Studio add-ins and Guidance automation for HAT developmen

Pagina 5 - 2.1 CCF Server components

Copyright © 2008 Microsoft Corporation 13 Extensions 1.4 (GAX) DSL tools. DSL Tools are not required for if you have Visual Studio 2008 installed.

Pagina 6

Copyright © 2008 Microsoft Corporation 14 For more information about Composite Application block (CAB), refer to http://msdn.microsoft.com/en-us/lib

Pagina 7 - 2.2 CCF Client Components

Copyright © 2008 Microsoft Corporation 2 The information contained in this document, including URL and other Internet Web site references,

Pagina 8

Copyright © 2008 Microsoft Corporation 3 Table of Contents 1 Microsoft Customer Care 2009 Overview ...

Pagina 9

Copyright © 2008 Microsoft Corporation 4 1 Microsoft Customer Care 2009 Overview The Microsoft Customer Care 2009 (CCF) solution is an end-to-end

Pagina 10 - 2.4 CCF Developer tools

Copyright © 2008 Microsoft Corporation 5 Figure 1: CCF 2009 Architecture 2.1 CCF Server components 2.1.1 CCF Core Services The CCF Core Ser

Copyright © 2008 Microsoft Corporation 6  Sessions management with session transfer supporting automatic application launching. If a st

Pagina 12 - 4 Product requirements

Copyright © 2008 Microsoft Corporation 7 Patterns leverage Windows Communication Foundation and have been built on WS-* standards in order to maximi

Pagina 13 - 6 Further information

Copyright © 2008 Microsoft Corporation 8 Figure 2: CCF 2009 Integrated Desktop reference implementation 2.2.2 Hosted Application Toolkit (HAT)

Copyright © 2008 Microsoft Corporation 9 2.2.3 Multi-channel Engine (MCE) The Multi-channel Engine (MCE) in CCF 2009 provides a common engine

Comentarios a estos manuales

Sin comentarios